Frequently Asked Questions

Vacation Travel

We have several communication channels so you can choose the one that best suits your needs.
If you already have an idea about the trip you want to make, you can fill out our contact form and one of our travel designers will get back to you via email or a phone call.
You can also make an appointment with one of our designers at your nearest NUBA office, or you can call directly using our contact telephone numbers.
If you want to receive information about our news, trends in the world of tailor-made travel, or get a dose of inspiration with travel articles, subscribe to our newsletter and follow us on social networks.

It is highly recommended. To do so, you can make an appointment directly on our website or call the contact numbers of the NUBA office of your choice.

A NUBA travel designer is a rara avis: while it is true that there are many passionate about the world of travel, it is rare to find a creative professional, constantly updated on the news of our more than 60 destinations, with experience in the field, and possessing a special sensitivity for those details that make NUBA experiences go beyond the imagined.
From the moment you get in touch with the magical world of NUBA, we will assign you to one of our experts, able to connect with your dreams and expectations, and to recommend you the most authentic place for a Japanese tea ceremony, the best restaurant in the Argentinean Pampas, or the most magical place for a marriage proposal in Botswana.
We invite you to meet our amazing team; you can also read articles about the wonderful trips that each one of them has undertaken, always with the goal of treasuring the best places and experiences for you.

Like a good suit, designing a trip to fit your dreams and expectations takes time, and will depend a lot on the type of adventure you want to undertake: destinations, duration and exclusivity of the experiences.

Yes, it is possible to offer this extra service, upon request and availability of the designers.

We love to welcome you in our stores; however, we know that this is not always possible. We can have virtual meetings: once the date and time have been agreed upon, we will send you a link to connect from your computer, tablet or cell phone.

Of course! We are full of ideas, stories, images, maps, and friends around the world. Your only task will be to let us get to know you so we can design the trip of your dreams.

Yes, we have itineraries created in all our destinations, upon which we will start designing your next adventure, according to your interests. We have all kinds of experiences, accommodations and means of transportation around the world; always ensuring the highest quality standards, and that point of exquisiteness of NUBA experiences.

Although our origins are on the African continent, NUBA can take you anywhere on earth – and even beyond. We are experts in more than 60 destinations, on all continents.

We work with the most popular, interesting, exotic and exclusive destinations in the world, always ensuring the highest quality in our experiences. If your dream includes a different destination, in some cases our designers will be able to advise you about it, but we cannot be responsible for the quality of the services provided.

Sustainability is at the core of our values and, from there, we try to focus all our actions. We have agreements with hotels, tourism companies and institutions that guarantee sustainability. In addition, we actively promote sustainable and uncrowded tourism, taking the utmost care of each place we visit and its communities and leaving a positive footprint wherever we set foot.
To this end, we have three initiatives: NUBA Forest, which allows us to offset the impact of our carbon footprint with each trip we make; Born to Learn, where we do our bit to ensure equal access to education in Tanzania; and the collaboration with the David Sheldrick Orphanage, where we adopt and care for Solio and Suswa, a rhino and an elephant that found their home there.

The value of a tailor-made trip depends on many factors: season, destinations, duration and the type of experiences you want to live. We invite you to contact our designers so that we can give you a rough idea of the budget you should consider.

NUBA does not organize group trips that independent travelers can join. However, we do create tailor-made trips for groups of family and friends who want to share this unforgettable experience together.

Only on special occasions, we will organize exclusive experiences by experts, oriented to select groups of people with exquisite tastes. If you want to be the first to know about them, you can subscribe to our newsletter, curated by our travel experts with the most inspiring content.

There are no minimum or maximum numbers in tailor-made dream trips; our designers can create anything from a special voyage for a single traveler, to a trip through several countries for a large group of friends or family members who want to celebrate a special occasion.

There is also no limit to the number of days in tailor-made travel; exquisite experiences can come in small doses, like the best perfumes, or in long, magical months, like the plot of a good novel.

We are fortunate to have been born in one of the richest countries in the world, with a great cultural and scenic diversity and a priceless historical and artistic legacy. As expert explorers, we have also dedicated ourselves to traveling around Spain and discovering, for our travelers, the most special and exclusive experiences it has to offer.

To ensure availability of all services and experiences, we recommend booking at least three months in advance in low season, and six months in high season. However, whenever possible, extending deadlines and lead times will make the experience of designing the trip much more enjoyable. Within the NUBA ecosystem there are very exclusive experiences such as certain train trips, expeditions and special hotels with long waiting lists; in these cases, it is advisable to book one or more years in advance.

Yes, the design of a tailor-made trip has a value of 200 euros. Once the desire to travel with NUBA has been confirmed, our travel designers set a special gear in motion to put together the perfect itinerary; this involves the networking of several departments and our correspondents in the different destinations. Once the trip is confirmed, this amount will be deducted from the final price of the trip.

Our tailor-made trips can be tailored with a number of exclusive services and experiences that make them unique; from the moment you leave your home to venture out into what the world has to offer, to the moment you return with much more than just photographs and anecdotes to last a lifetime.
We offer exclusive transfers to and from the airport in high-end cars; luggage tracking with state-of-the-art technology; Meet & Greet service at the airport where trained personnel will guide you through all airport formalities, ensuring the fastest possible transit and saving time by avoiding immigration lines; this assistance is also extensible to connections and arrivals, including luggage pick-up and even the delivery of your luggage to your home.
NUBA travelers can enjoy direct transfer to Premium Lounges, if they wish, where personalized immigration checks are performed, allowing them to leave home with much less time in advance. Once at the destination, we offer you the possibility of sending all kinds of objects -furniture, books, decorative items and others- home, so you can take a little piece of that place you liked so much, without worrying about logistics.
All these services and experiences are subject to availability at the destinations and are adaptable to the preferences and interests of each traveler.

From dining at the most exclusive places with endless waiting lists, to getting front row tickets to the most popular sporting events in the world…
We would need more than a few paragraphs to tell you about all the types of unique experiences we have offered to our NUBA travelers, or those we could offer. For us, not even the sky is the limit! However, we can give you a few hints that will whet your travel appetite:
With NUBA you could visit the most important temples of Kyoto with the monks and abbots who live there, walk through its centenary gardens and experience Zen meditation in rooms closed to the public. You could also live for a while on a private island in French Polynesia, experience firsthand the habituation process of gorillas in Uganda, stay in the only luxury camp in Antarctica, or visit privately, and with an expert in the art world, the Bardi Chapel in Florence, closed to the public for restoration.
We take you surfing in Wakatobi, the most remote spot on the planet. We dive with you to explore the most fascinating coral reefs on the planet. We allow you to enter the highest active volcano in the world, located in Ecuador. We even show you the Earth from space in a pressurized capsule propelled by a space balloon, in the safest and most sustainable way.
Creating the journey of your dreams is what drives us, and we will go to the ends of the earth to achieve it.

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If you haven’t found what you were looking for, send us your question and we will contact you. Thank you very much.

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